Privacy Policy

Last updated: 18 September 2026

This Privacy Policy explains how Zantinel Ltd (“Zantinel”, “we”, “us”) collects and uses personal data when you use this website or our services. Zantinel Ltd, based in Thornton Heath, England, is the data controller for the personal data described below.

1. Information We Collect

We collect information you provide directly, such as your name, email address, telephone number, company name, and the details you include in an enquiry. We may also collect technical data such as device type, operating system, IP address, and usage information to maintain security and improve performance.

2. How We Use Your Information

We use your information to respond to enquiries and provide the services you have requested, to operate and improve this website, to manage billing for services you have contracted with us, to maintain security, and to send service updates. Where you have opted in, we may send marketing communications. We do not sell your personal data.

3. Legal Bases for Processing

Under the UK GDPR we rely on the following legal bases: performance of a contract, where we are providing services to you; our legitimate interests, in operating and securing our website and business; your consent, for marketing communications and non-essential cookies; and compliance with our legal obligations.

4. Cookies and Tracking

We may use cookies or similar technologies to remember your preferences, understand how this website is used, and improve performance. You can control cookie settings through your browser. Disabling essential cookies may affect how this website functions.

5. Data Storage and Security

We take steps to protect your data from unauthorised access or disclosure. While no system is completely secure, we apply appropriate technical and organisational measures to safeguard the information we hold.

6. Sharing Your Information

We may share information with trusted service providers who help us operate our business and deliver our services, such as hosting, email delivery, and analytics providers. These providers are bound by contract to handle your data responsibly and only on our instructions. We may also disclose information where required by law.

7. Your Rights

Under the UK GDPR you have the right to access your personal data, to have inaccurate data corrected, to request erasure, to restrict or object to processing, and to data portability. You may also withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us through our contact page. If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Data Retention

We keep your information only as long as necessary to provide our services, meet legal and regulatory requirements, or resolve disputes. After that, data is securely deleted or anonymised.

9. International Transfers

Where personal data is transferred outside the UK, we ensure an appropriate safeguard is in place, such as an adequacy decision or the International Data Transfer Agreement.

10. Children’s Privacy

Our services are intended for businesses and are not directed at children. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When changes occur, the updated version will be posted on this page with a revised date above.